1. Accountability and Compliance

Oocyt Fertility Frontiers Ltd is responsible for personal data under our control. We have established policies and procedures to safeguard the personal data we collect and to ensure compliance with applicable data protection laws, including GDPR. All questions or concerns should be directed to our Privacy Officer at contact@oocyt.org.

2. Consent

By using the Services, you consent to the collection, use, and disclosure of your personal data as described in this Policy. You may withdraw consent at any time by contacting us in writing, though this may affect your ability to use certain Services.

3. Collection and Retention of Information

We collect personal data only to the extent necessary for the purposes set out below. We retain personal data only for as long as required to fulfil those purposes or to meet legal obligations, after which it is securely destroyed.

Information we may collect includes:

• User Submitted Information: name, email address, contact details, fertility history, preferred treatment destinations, and other information you provide when booking consultations or using our Services.

• Health-Related Information: general fertility background and treatment goals you share with us to enable our clinic matching and coordination services. This is treated with the highest level of sensitivity and handled in strict confidence.

• Usage Data: anonymised, non-identifying information about how you interact with our website, used to improve our Services.

• Technical and Device Information: IP address, device type, browser, and access timestamps, collected for security and service improvement purposes.

Account Deletion: You may request deletion of your account at any time by contacting contact@oocyt.org. We will confirm the request within 5 business days, after which your account will be marked for permanent deletion within 30 days. During this period, you may request reactivation. After 30 days, the account is permanently and irreversibly deleted.

Inactive Accounts: Accounts inactive for 12 months will be automatically deleted. You will receive an email notification 30 days before deletion.

4. Why We Collect Your Information

We collect and use your personal data for the following purposes:

• To provide and coordinate our fertility concierge and IVF travel services

• To match you with appropriate fertility clinics based on your goals, location preferences, and medical background

• To arrange and manage travel logistics, including flights, accommodation, and visa assistance

• To communicate with you regarding your fertility journey and service updates

• To maintain accurate business and service records

• To comply with applicable legal, regulatory, and accounting obligations

• To protect against fraud, error, or misuse of our Services

• To improve the quality of our Services through internal research and feedback

  
  

5. Disclosure to Third Parties

We do not sell your personal data. We may share your information with:

• Partner fertility clinics, to facilitate appointments and treatment coordination on your behalf — only with your express knowledge and consent

• Travel and logistics providers (airlines, accommodation, insurance) necessary to arrange your fertility travel

• Legal and regulatory authorities, where required by law

All third-party subcontractors are provided only the information necessary to perform their service and are bound by appropriate confidentiality and data protection obligations.

6. How We Protect Your Information

We maintain reasonable security safeguards to protect your personal data from loss, theft, and unauthorised access. Given the sensitive and personal nature of fertility data, we apply our highest level of protection to health-related information. We use strong encryption, access controls, and confidentiality obligations for all staff and contractors handling personal data.

7. Your Rights (GDPR)

If you are located in the European Union or European Economic Area, you have the following rights:

• The right to be informed about how we collect and use your data

• The right of access and rectification: to request access to your data and correct any inaccuracies

• The right to erasure: to request deletion of your personal data

• The right to restrict processing: to ask us to limit how we process your data

• The right to data portability: to receive your data in a structured, machine-readable format

• The right to object: to object to the processing of your data in certain circumstances

To exercise any of these rights, contact us at contact@oocyt.org.

8. Cookies

We use cookies to support website functionality, analyse usage patterns, and improve the user experience. You can manage your cookie preferences through your browser settings. Declining cookies may affect some features of the website.

9. Minors

Oocyt Fertility Frontiers Ltd's Services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data to us, please contact us immediately so we can take appropriate action.

10. Security Breach Notification

In the event of a security breach that materially affects you or your data, Oocyt Fertility Frontiers Ltd will notify you as soon as practicable and provide a report of the actions taken in response.

11. International Data Transfers

Given the nature of international fertility travel, your personal data may be transmitted to and processed in countries outside your country of residence, including EU and non-EU countries. We take reasonable steps to ensure appropriate protection is in place for any international transfers.